Privacy Policy

Effective Date: September 30, 2026

At Forcela Hair, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Full name

• Phone number

• Email address

• Billing and shipping address

• Order and purchase details

• Payment-related information

• Information you provide when contacting our customer support

• Website usage and device information, such as IP address, browser type, and pages visited

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm orders and communicate delivery updates

• Contact you regarding your purchase

• Provide customer support

• Process payments through our payment partners

• Improve our website, products, and customer experience

• Prevent fraudulent or unauthorized transactions

• Send promotional offers and updates where permitted and where you have chosen to receive them

• Comply with applicable legal and regulatory requirements

3. Payment Information

For online payments, your payment information may be processed by third-party payment service providers.

Forcela Hair does not intentionally store complete credit or debit card details on its own systems. Payment information is handled according to the security and privacy practices of the relevant payment provider.

For Cash on Delivery orders, we may collect the information necessary to verify and deliver your order.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Provide relevant marketing and advertising

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, including:

• Courier and delivery companies

• Payment processing providers

• Website and e-commerce service providers

• Marketing and analytics service providers

• Customer support service providers

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information where required by applicable law, legal process, or to protect the rights, safety, and security of Forcela Hair, our customers, or others.

6. Order & Delivery Information

To successfully deliver your order, we may provide your name, phone number, shipping address, and relevant order information to our courier or delivery partners.

This information is used for order fulfillment and delivery purposes.