Shipping Policy

Effective Date: September 30, 2026

At Forcela Hair, we aim to make your shopping experience simple and convenient. We deliver our hair-care products across Pakistan through trusted courier and delivery partners.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities and most residential areas.

Delivery availability may vary for remote or hard-to-reach locations.

2. Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after the order is placed.

During sales, promotions, public holidays, or periods of high order volume, processing may take slightly longer.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

• Major Cities: 2–4 business days

• Other Areas: 3–6 business days

• Remote Areas: Delivery may take additional time

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping promotions will be subject to the terms mentioned in the relevant offer.

5. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible locations across Pakistan.

For COD orders, customers may be contacted by phone or WhatsApp to confirm their order before dispatch.

Please provide an accurate and active phone number and complete delivery address to avoid delays.

6. Order Tracking

Once your order has been shipped, we may provide tracking information through SMS, WhatsApp, email, or another available communication method.

You can use the provided tracking information to follow your shipment through the relevant courier service.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

If an incorrect or incomplete address or phone number is provided, delivery may be delayed or the parcel may be returned to us.

Additional shipping charges may apply if the order needs to be re-dispatched.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, or the order is refused, the courier may make additional delivery attempts or return the parcel to us.

For Cash on Delivery orders, repeated refused or failed deliveries may affect eligibility for future COD orders.

9. Delayed Deliveries

While we work with trusted courier partners, delivery delays can occasionally occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Courier operational issues

• Incorrect or incomplete delivery information

• Unforeseen circumstances

Forcela Hair is not responsible for delays caused by circumstances outside our reasonable control.

10. Damaged Packages

If your parcel appears significantly damaged when delivered, please take clear photos or videos of the package before opening it, where possible.

If the product inside is damaged, contact us within 48 hours of delivery at:

Email: forcelahair@gmail.com

Please include your order number and clear photos or videos of the package and product.

11. Contact Us

If you have any questions about your shipment or delivery, please contact:

Forcela Hair
Pakistan
Email: forcelahair@gmail.com

We will be happy to assist you with your order.