Refund & Return Policy

Effective Date: September 30, 2026

At Forcela Hair, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us and we will review the issue and assist you accordingly.

1. Returns

Due to the personal-care nature of our hair-care products, we generally do not accept returns or exchanges for products that have been opened, used, or tested.

Returns may be considered in the following situations:

• You received the wrong product.

• The product arrived damaged.

• The product is defective.

• Your order is incomplete or missing an item.

To be eligible for a return or replacement, the product must generally be unused, unopened, and in its original packaging.

2. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at:

Email: forcelahair@gmail.com

Please include:

• Your order number

• Your name and contact number

• A description of the issue

• Clear photos or videos showing the product and packaging

Our team will review your request and let you know the next steps.

3. Refunds

If your refund request is approved, we will process the refund according to the original payment method where applicable.

For Cash on Delivery orders, we may contact you to arrange an appropriate refund method.

The time required for a refund to appear in your account may vary depending on the payment provider or financial institution.

4. Replacements

Where appropriate, Forcela Hair may offer a replacement instead of a refund.

If the replacement product is unavailable, we may offer an alternative solution or refund depending on the circumstances.

5. Non-Returnable Products

For hygiene and safety reasons, the following products are generally not eligible for return once opened or used:

• Opened hair-care products

• Used shampoos, conditioners, serums, masks, or treatments

• Products without their original packaging

• Products damaged after delivery due to improper handling or use

• Products purchased through unauthorized sellers

6. Change of Mind

We do not generally accept returns or refunds simply because a customer has changed their mind after receiving the product.

If you have any concerns about a product, please contact our customer support team and we will do our best to assist you.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

8. Delivery Refusal

If a customer refuses to accept a Cash on Delivery order without contacting us beforehand, additional delivery or return-to-origin charges may apply, and future orders may be subject to additional verification.

9. How to Request a Refund or Replacement

To request a refund or replacement, contact us at:

Forcela Hair
Email: forcelahair@gmail.com

Please provide your order number and explain the issue clearly. Photos or videos may be requested to help us verify the claim.

We will review your request and respond with the appropriate resolution.

10. Policy Updates

Forcela Hair reserves the right to update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For questions regarding refunds, returns, replacements, or your order, please contact:

Forcela Hair
Pakistan
Email: forcelahair@gmail.com